Stuck in Azure DevOps? Not Able to Add New User from Their Company Email ID?

Are you facing the frustrating issue of not being able to add a new user in Azure DevOps from their company email ID? Don’t worry, you’re not alone! This article will guide you through the troubleshooting process and provide you with a clear solution to overcome this hurdle.

Understanding the Issue

The error occurs when you’re trying to add a new user to your Azure DevOps organization using their company email ID, but Azure DevOps doesn’t recognize the email ID as a valid Microsoft account. This is because Azure DevOps requires a valid Microsoft account to authenticate and authorize user access.

Cause of the Issue

The main reason behind this issue is that the user’s company email ID is not associated with a Microsoft account. This can happen when:

• The company email ID is not registered with Microsoft.
• The user has not linked their company email ID to their Microsoft account.
• The company email ID is not verified with Microsoft.

Step-by-Step Solution

Follow these steps to resolve the issue and add the new user to your Azure DevOps organization:

1. Ensure the User has a Microsoft Account

   Ask the user to sign up for a Microsoft account using their company email ID. This will create a new Microsoft account or link their existing account to the company email ID.

   https://account.microsoft.com

2. Verify the User’s Email ID

   The user needs to verify their email ID with Microsoft. They’ll receive a verification email from Microsoft. Ask them to follow the instructions in the email to verify their email ID.

3. Link the Email ID to Azure AD

   As an Azure DevOps administrator, you need to link the user’s email ID to Azure Active Directory (Azure AD). Follow these steps:

   Step	Instructions
   1	Sign in to Azure portal (https://portal.azure.com) with your Azure DevOps administrator account.
   2	Navigate to Azure Active Directory (https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade).
   3	Click on “Users” and then “New user”.
   4	Enter the user’s company email ID and select “Invite”.
   5	The user will receive an invitation email. Ask them to follow the instructions in the email to accept the invitation.

4. Add the User to Azure DevOps

   Now that the user’s email ID is linked to Azure AD, you can add them to your Azure DevOps organization:

   Step	Instructions
   1	Sign in to Azure DevOps (https://dev.azure.com) with your administrator account.
   2	Navigate to your organization and click on “Organization settings” (gear icon).
   3	Click on “Users” and then “Add users”.
   4	Enter the user’s company email ID and select “Add”.

Troubleshooting Tips

If you’re still facing issues, try the following troubleshooting tips:

• Ensure the user’s email ID is not already linked to another Azure AD or Microsoft account.
• Check if the user’s email ID is correctly spelled and formatted.
• Verify that the user has accepted the Azure AD invitation and completed the registration process.
• Check the Azure DevOps organization settings to ensure that the user’s email ID is not blocked or restricted.

Conclusion

By following these steps and troubleshooting tips, you should be able to add the new user to your Azure DevOps organization using their company email ID. Remember to ensure the user has a valid Microsoft account, verify their email ID, link it to Azure AD, and then add them to Azure DevOps. If you’re still facing issues, feel free to reach out to Azure DevOps support for further assistance.

Happy troubleshooting and Azure DevOps-ing!

Frequently Asked Questions

Stuck trying to add a new user in Azure DevOps with their company email ID? Don’t worry, we’ve got you covered! Here are some frequently asked questions to help you troubleshoot the issue: